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Original topic:

Black display Samsung Notebook 9 Pro

(Topic created on: 4/23/18 7:40 PM)
Aladdin
Asteroid
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Good day Samsung 
So my new 3 months notebook 9 Pro NP900X5N-X01US Display screen is black the laptop was in Hibernate/sleep mode, I opened the laptop like normally I do…. the lock screen windows 10 showed up for less than a second after that half off the screen went black green lines and completed Black after 3 sec, tried to boot up the laptop did not work and I don't have access to BIOS/UEFI.....Samsung Logo doesn't show also.

There's no problem, it power up with the battery (blue light) or the power cord (green light) it work plugged in or without power cord so there's no problems there.

I also tried an external monitor the same issue happened ( just black screen) the keyboard doesn't respond also I plugged another keyboard through the USB from the side no luck.

I can hear the fan running and light is on but it is like goth stuck in sleep mode loophole!!!!

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user3VkN4F7gzY
Constellation
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So what's the deal with this? I just started to experience the same issue!! All of a sudden, my screen would turn black and flicker. Then the flickering will stop and the screen will just stay black. If I press the power button it goes to sleep, then I turn it back on and it is fine. Then after some time the same thing happens. Please advise.

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user3VkN4F7gzY
Constellation
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After much googling, I think I found a solution. Since this ONLY happens while using laptop on battery power, this is what I did: Right click on you desktop and go to "Intel Graphics Settings" -> "Power" -> "On Battery" -> "Panel Self Refresh" -> "Disable" -> "Apply". This appears to have fixed it for me.

userGaHORlBfKc
Constellation
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i have an ativ book 9 940x5j  with the same issur black scrren no response to the key board 
s it the same problem 

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userGaHORlBfKc
Constellation
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so what did u do?

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SamsungMichelle
Supernova
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Hey, I would be happy to look into this for you. Please send us a private message to http://bit.ly/2CGMMUe with your phone number as well as the model number and the serial number of the unit.

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SamsungJam
Samsung Moderator
Samsung Moderator
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Please get that to us as soon as you can.  


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.

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userNaD5ULsedE
Constellation
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Just want to report back. Running for the past two months with zero issues after doing this:

 

Right click on you desktop and go to "Intel Graphics Settings" -> "Power" -> "On Battery" -> "Panel Self Refresh" -> "Disable" -> "Apply". This fixed it for me.

muddboner
Constellation
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Piggybacking on messages that have the same issue that I am having. 

Model #NP940X3G-K03US

I have my laptop connected to a TV monitor.  My laptop screen is black, but the TV monitor responds to touchscreen commands.  Doesn't matter if the computer is running on battery or plugged in.

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SamsungGill
Samsung Moderator
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@muddboner Have you tried adjusting your screen resolution settings to ensure that it registers two monitors?

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muddboner
Constellation
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I have. The display on my laptop has been black for a while.  I connected it to a monitor to confirm that the computer was working.  I am looking for solutions other than changing the display screen.

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