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Astronaut

Can't get warranty ... help

I have a new Galaxy book flex 15.6 that has a left speaker that has never worked and the S pen has a continual connection issue...how do access waranty coverage? They are unreachable with all attempts so far; I also have a set for Galaxy Buds plus, one of which has quit...so frustrating when you put all your spending behind one company and they leave you high and dry. Any suggestions? 

2 REPLIES 2
Astronaut

Re: Can't get warranty ... help

can't thank you enough for your phenomenal help -- your brillance leaves me breathless

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Samsung Moderator
Samsung Moderator

Re: Can't get warranty ... help

Our apologies for the frustration. When were the devices purchased? Have you tried a factory reset of the Galaxy Book Flex?

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