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Chromebook Plus Display has horizontal lines running through it

My daughter was watching a Google Slides presentation for high school and then the screen all of a sudden began to have lines running through it.  Not sure if it is the graphics card or the display itself.  Either way it is nto even 3 years old and it did this.  

 

Samsung Chromebook Plus

MODEL NUMBER: XE513C24-K01US

 

IMG_0370[20753].jpg

2 REPLIES 2
Product Expert

Re: Chromebook Plus Display has horizontal lines running through it

Hey @userPm9jdI8Sr4 ,

 

I'm sorry it happened, but from what it looks like, it seems like your screen is damaged from an internal pressure crack. It can happen from multiple causes. For example, picking up the chromebook by the screen, or slightly dropping the chromebook on the edge etc. The solution would be to get your screen fixed. You can do that by contacting 1-800-SAMSUNG (726-7864) and getting it shipped to an authorized repair location.

 

Best of luck,

Jayhon

 

If you found my suggestion helpful, feel free to leave a ♥ Like.

If my suggestion solved your issue, feel free  to click on ✓ Accept as Solution.

Have a great day!

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Constellation

Re: Chromebook Plus Display has horizontal lines running through it

Thanks, Jayhon. 

I will give them a call.  Hopefully not too expensive as the device is not 3 years old yet!

 

 

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