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Asteroid

Chromebook plus touchscreen only works with stylus

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I am having the same issue many others in the forum have reported.  Chromebook plus touchscreen has stopped working.  It will respond to the stylus, but not touch.  Powerwash, updates, reinstall have not solved the issue. 

Please help. 

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Samsung Moderator
Samsung Moderator

Re: Chromebook plus touchscreen only works with stylus

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Hey! Could you send me a private message with your serial number? 


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Samsung Moderator
Samsung Moderator

Re: Chromebook plus touchscreen only works with stylus

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Can you provide the full model number of the device? 


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Asteroid

Re: Chromebook plus touchscreen only works with stylus

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XE513C24-K01US

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Samsung Moderator
Samsung Moderator

Re: Chromebook plus touchscreen only works with stylus

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I have a few things you can try that may help out. 1st off, have you already cleaned your touchscreen? If you have, try pressing and holding the Power key until the power light shuts off. Press the Power key again to turn it back on.


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Asteroid

Re: Chromebook plus touchscreen only works with stylus

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I did as you asked and now the stylus does not work either

 

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Samsung Moderator
Samsung Moderator

Re: Chromebook plus touchscreen only works with stylus

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I would recommend signing into your account, check for updates, and then sign out of your account and navigate to a guest account. 


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Asteroid

Re: Chromebook plus touchscreen only works with stylus

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Did not resolve the issue

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Samsung Moderator
Samsung Moderator

Re: Chromebook plus touchscreen only works with stylus

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Have you had a chance to factory reset your chrome book? If you have not already tried factory resetting we would recommend backing up your data. You can use the following link below:

http://www.samsung.com/us/support/troubleshooting/TSG01110741/


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Asteroid

Re: Chromebook plus touchscreen only works with stylus

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see original post.

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Samsung Moderator
Samsung Moderator

Re: Chromebook plus touchscreen only works with stylus

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Hey! Could you send me a private message with your serial number? 


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.





Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.

View solution in original post

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