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Does anyone have an email address for Samsung US? I need SSD repaired.

(Topic created: 09-14-2021 01:19 AM)
userIBpD6DlkLU
Asteroid
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Computers

Does anyone know how I can contact them via chat, form, email ・・・・・・, or any other means other than phone?
I have a speech impediment, so I can't talk. So I can't make phone calls.

My Samsung SSD is broken.
I was going to ask Samsung to repair it.
But the Samsung US customer support website only has a phone number.

When I asked Samsung on FACEBOOK or Samsung Semiconductor, they all said.
***
Please visit http://www.samsung.com/semiconductor/minisite/ssd/support/cs.html
***
I tell them I can't talk to them, but they direct me here.

I sent a message to the Samsung team in this community, but they ignored me.
I don't know what to do anymore.
Does Samsung want to ignore people with speech impediments?

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SamsungRei
Samsung Moderator
Samsung Moderator
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Hello, I understand how frustrating this is. Support for Samsung SSDs is available through Total Tech Solutions, Inc. This link will take you to the support page. http://www.totalts.com/ There is email and live chat offered. Hope this helps!



Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.



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4 Replies
Dan
Galaxy
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Computers
U can talk to them on member app support section
userIBpD6DlkLU
Asteroid
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Computers

Halo Dan

Thank you for Reply!

Sorry, I tried. It didn't work.
I'm outside the US now. 
Google Play said, "It doesn't work in this country!"

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Dan
Galaxy
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Oh im sorry
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SamsungRei
Samsung Moderator
Samsung Moderator
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Computers

Hello, I understand how frustrating this is. Support for Samsung SSDs is available through Total Tech Solutions, Inc. This link will take you to the support page. http://www.totalts.com/ There is email and live chat offered. Hope this helps!



Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.



Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.

View solution in context