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Astronaut

Exchange and Refund is a Scam

Sent a 3 month old Chromebook in for repair two weeks ago.  Was told it would be returned within the week.  Within one day was told it needed to be replaced or a refund issued.  Now no one returns calls and if I attempt to get connected to the refund department I spend hours on hold with no response.  I need a laptop to work from home.  I've seen many posts about about people waiting months for a return or refund.  Totally unfair during these times.  Samsung should be sued.  Service #4153422399. 

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Supernova

Re: Exchange and Refund is a Scam

Sorry to hear of this issue @userFc31iEaA8J 

 

Since this is a technical support forum staffed by non-Samsung folks we're likely unable to help here.

 

I would reach out to the Samsung team here:

 

In the US? --> https://www.samsung.com/us/support/contact/

Outside the US? --> http://www.samsung.com/visitcountry

 

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Samsung Moderator
Samsung Moderator

Re: Exchange and Refund is a Scam

@userFc31iEaA8J We're sorry to hear that, please send us a private message so that we can look into this for you: Link

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