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Failed to Connet S Pen Samsung Galaxy Flex 15 inch

Hi, I just go my flex and keep getting an error "Failed to connect S Pen" when going to Samsung Settings and clicking on reset S Pen.  My air commands do not work.   I have updated all drivers and updates.   I chatted with a tech and they tried to reinstall the driver and the samsung settings application but it didn't work.  They said to take it to a depot center.  I was wondering if anyone has had this issue and resolved it since I don't want to be away from my laptop and ship it to samsung.  Any help is appreciated.