Fingerprint login rarely works on Galaxy Book Pro 360

[Jimmy-W]

I have a Galaxy Book Pro 360 and have registered three fingerprints. Rarely do any of them work, and I end up having to use my PIN. My fingers are somewhat dry or cracked, but I don't have any issues on my Galaxy S22+. I've repeatedly cleaned the print scanner. To make matters worse, the face recognition for Windows Hello is not compatible, and Samsung has not offered any help or released a patch. Thus far, I'm not at all happy with Samsung support! 

[Goofycoolguy]

Try to delete all prints and register the same print 2x to 3x for the one finger. Make sure to change directions frequently. Hope this helps!

[Jimmy-W]

Thanks, but the system recognizes the finger and will not allow me to repeat a given finger.

[Dterrel]

My problem is the finger print is registered. But on the login page I don't see the option to login with a fingerprint. Only "pin"

[JimmyW]

Perhaps you also have to enable fingerprint login as well.

[Dterrel]

I don't see that option