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Original topic:

Galaxy Book 12 will not Power On

(Topic created: 04-26-2019 03:55 AM)
userrunkC15QzA
Asteroid
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Hi, 

 

My Galaxy Book 12 can turn on this morning for 5 mins, then suddenly, it notified me low battery and then shut down. I cannot turn it on several times, but cannot Samsung booting logo, and tried to charge it with the adapter come with the machine but the LED keep turning RED. 

 

What I can do now to turn on and back up data that still store on the internal storage?

1 Solution


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Solution
SamsungGill
Samsung Moderator
Samsung Moderator
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Unfortunately, without power, there isn't a way to back up the information on the device unless it is already backed up. This will require service. Please send us a private message to set up service: Link

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6 Replies
Anonymous
Not applicable
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What is the full model number of the Galaxy Book? 

userrunkC15QzA
Asteroid
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It's SM-W723NZKAXAR. 

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SamsungGill
Samsung Moderator
Samsung Moderator
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Have you tried charging it for over an hour? Have you tried using a different outlet to charge it? 

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userrunkC15QzA
Asteroid
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Yes, I did. I tried with the Anker adaptor and with the original adaptor that comes with the tablet. When charging, the LED just shows RED only. 

userhfktBmJgb6
Constellation
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Computers

Hi,

 

Did this issue get resolved? Im having the exact same thing happen with mine. 😞

Solution
SamsungGill
Samsung Moderator
Samsung Moderator
Options
Computers

Unfortunately, without power, there isn't a way to back up the information on the device unless it is already backed up. This will require service. Please send us a private message to set up service: Link

View solution in context