Received my brand new Samsung Book2 Pro 360 with 1 TB of memory, Intel i7..etc When I pulled it out of the box I noticed the hinge on the left is slightly bent/off.
I own an S22 Ultra, Note 20 Ultra, Galaxy Tab S7, Samsung 65-inch television, Galaxy Watch, and basically the entire Samsung ecosystem. I'm a fan, at least I was until the lackluster support I received today from E-Commerce.
1 hour on the phone with the first rep, she said the product is OOS and I would need to wait for more to come in, and I just need to return this device. This is fine, but the deal I got is not being offered now and when I asked if she can price match the offer I received from Samsung last week when I ordered the device she said "yes" and hung up the phone.
another hour and e-commerce said I won't get the same deal and transferred me to Samsung support just so they transfer me back to E-commerce.
I just need to know how common of an issue is this? is the screen prone to breaking and cracking as easily as the gen 1 Galaxy book?
and why Samsung can't just send me a new device, so I use this one till they send me the new one. I am in school, I need a computer.
This entire experience has forced me to question future purchases with Samsung. It seems it is time I move on, I expected more for a loyal consumer. I hope someone can help me
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