Received my brand new Samsung Book2 Pro 360 with 1 TB of memory, Intel i7..etc When I pulled it out of the box I noticed the hinge on the left is slightly bent/off.
I own an S22 Ultra, Note 20 Ultra, Galaxy Tab S7, Samsung 65-inch television, Galaxy Watch, and basically the entire Samsung ecosystem. I'm a fan, at least I was until the lackluster support I received today from E-Commerce.
1 hour on the phone with the first rep, she said the product is OOS and I would need to wait for more to come in, and I just need to return this device. This is fine, but the deal I got is not being offered now and when I asked if she can price match the offer I received from Samsung last week when I ordered the device she said "yes" and hung up the phone.
another hour and e-commerce said I won't get the same deal and transferred me to Samsung support just so they transfer me back to E-commerce.
I just need to know how common of an issue is this? is the screen prone to breaking and cracking as easily as the gen 1 Galaxy book?
and why Samsung can't just send me a new device, so I use this one till they send me the new one. I am in school, I need a computer.
This entire experience has forced me to question future purchases with Samsung. It seems it is time I move on, I expected more for a loyal consumer. I hope someone can help me
Solved! Go to Solution.
I can definitely understand how frustrating this may be. I believe this particular issue may require service. In order to be certain, I would like to gather additional information and look at this from a case-by-case basis. Please provide the full model code and serial number of the device as well as your best contact phone number, name, and email
If your unit is out of warranty and you would like to receive quotes on service/labor from an Authorized Service Center near you, please visit: