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Original topic:

Galaxy Book 3 laptop has a problem PLEASE HELP

(Topic created: 05-14-2023 12:32 PM)
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soray123
Constellation
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Computers
Hello,
 
I'm having problem with my laptop. Please help me.

Suddenly, the screen froze, and there was a strange loud mechanical noise for about 5 minutes. The keyboard was unresponsive, and I couldn't perform a forced shutdown. The noise continued for about 5 to 7 minutes long, and then the device shut down and turned back on by itself. It is now functioning properly. 

I started using this laptop since yesterday(05/11/2023). 

Should I switch to a new one? 


Please help me in resolving this issue. 
1 Reply
Solution
Samsung_Moderator
Community Manager
Community Manager
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Computers

Hello! Thank you for reaching out! That's really strange it was making that sound and froze. It would be hard to say the exact cause of the issue without a tech looking at it. But if I had to make a guess it seems like something may have gotten stuck in the fan and caused it to overheat. I would recommend getting an exchange for it just in case since you did just recently purchase it.