Original topic:

Galaxy Book 360 Pro 15 inch - Samsung Update not working

(Topic created: 07-22-2021 10:57 AM)
userfnpZbmT9v8
Constellation
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Just got the Samsung Galaxy Book 360 Pro.  I upgraded the OS to Windows 10 Pro and now the Samsung Update app just continuously says "Samsung Update Not Responding.  An additional service package must be installed for Samsung Update to work correctly."  I've clicked the OK button many times in response to this but it doesn't seem to work.  Please advise.

userfnpZbmT9v8_0-1626714216182.png

 

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8 Replies
Blue7
Red Giant
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have you spoken with Samsung care tech support? 

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userfnpZbmT9v8
Constellation
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Unfortunately I don't have that kind of time to spend on hold waiting for someone to pick up the phone 🙂

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JWG82
Cosmic Ray
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If you have the time to write a complaint and a concern for you to check back to later, you have time to chat with customer support.
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Members_UUWfKn4
Constellation
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You must have a lot of time on your hands. 

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JWG82
Cosmic Ray
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Ha ha ha,
Sometimes yes, sometimes no.
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SamsungLou
Samsung Moderator
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Good afternoon. Please uninstall Samsung Update and reinstall the latest version from the Windows Store. https://www.microsoft.com/en-us/p/samsung-update/9nq3hdb99vbf#activetab=pivot:overviewtab


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Members_UUWfKn4
Constellation
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Didn't work for me.

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Baronmist
Constellation
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Doesn't work. Can someone please respond from tech support?

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