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Samsung Moderator
Samsung Moderator

Re: Galaxy Book FLex Spen not connecting/reseting

Does the touchscreen work when you use your fingertip?

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Constellation

Re: Galaxy Book FLex Spen not connecting/reseting

@SamsungLarryK I have this issue. Sometimes I'm in tablet mode and the s-pen is working but the touch screen with my fingertip stops responding. It's happened 1 to 3 times a day on average over the past few days. Any advice? I just got my laptop last week and worried, love the laptop but not going to keep something that doesn't work if it's defective and can't be fixed.

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Samsung Moderator
Samsung Moderator

Re: Galaxy Book FLex Spen not connecting/reseting

I recommend letting a service technician have a look. Send your full model code and serial number via private message or call

1-800-SAMSUNG directly to get started.

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Astronaut

Re: Galaxy Book FLex Spen not connecting/reseting

this has happened to mine since I bought it. I went to go use the remote while watching Netflix and it does not work. I am on air actions and have restarted computer and it still does not connect.
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Astronaut

Re: Galaxy Book FLex Spen not connecting/reseting

Me too! Can't get help

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Astronaut

Re: Galaxy Book FLex Spen not connecting/reseting

I have checked all the drivers, updated everything possible and followed all the iq devoid suggestions the automated instructions when you try and contact someone for help.... STILL NOTHING.

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