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Constellation

Galaxy Book FLex Spen not connecting/reseting

Any other Flex users having Spen issues?  I keep getting connection error notifiacations that the conection of the Spen failed (someitmes will recieve these every minute).  When I go to settings to reset, it fails to reset.

 

I found some older info about galaxy S9 phones and such having this problem due to magnetic cases or whatnot, but I have no cases or any interfenece and purchased the 15.6" two days ago...

 

Any other troubleshooting tips??

 

Thanks.

6 REPLIES 6
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Samsung Moderator
Samsung Moderator

Re: Galaxy Book FLex Spen not connecting/reseting

Hello! Please provide the full model code of the unit so that we can best assist. Have you tried updating via the Samsung Update software? Is Windows up to date?

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Constellation

Re: Galaxy Book FLex Spen not connecting/reseting

 NP950QCG-K01US this is my model number i have the same problem

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Samsung Moderator
Samsung Moderator

Re: Galaxy Book FLex Spen not connecting/reseting

Have you tried updating via the Samsung Update software? Is Windows up to date?







Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.





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Asteroid

Re: Galaxy Book FLex Spen not connecting/reseting

they are both up to date. a technician from samsungs in the box online support service updated everything and uninstalled and reinstalled the driver. I also bought a new genuine SPen and it still did not work 


https://us.community.samsung.com/t5/Computers/Galaxy-Book-Flex-Spen-not-connecting/m-p/1297208#M3892

here is a link to the post i made about it

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Samsung Moderator
Samsung Moderator

Re: Galaxy Book FLex Spen not connecting/reseting

@userxFIyXHvn7C We still have not gotten a private message from you. To do so, please either click this link: Link

 

Or you can click on my username and select Send Message on the next screen.

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Asteroid

Re: Galaxy Book FLex Spen not connecting/reseting

Hi SamsungGill,  I have the same problem.  Please help.  I just bought this laptop a few days ago.

 

model : np950qcg-k01us

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