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Asteroid

Galaxy Book Flex Spen not connecting

My Spen is not connecting to my Galaxy Book Flex 15.6. I have bought another Spen and neither of them will connect. I sought help from the support service and the technician checked that my drivers were up to date and my windows/samsung update were all up to date. 
The issue has not been fixed. 

the model code is NP950QCG-K01US

6 REPLIES 6
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Asteroid

Re: Galaxy Book Flex Spen not connecting

I have the same problem.  Samsung support please help use.  URGENT!

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Asteroid

Re: Re: Galaxy Book Flex Spen not connecting

just to let you know they don't have a fix they just want you to buy another one and return the current one and wait for the refund
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Samsung Moderator
Samsung Moderator

Re: Galaxy Book Flex Spen not connecting

@userxFIyXHvn7C    We are sorry to hear about this. Please send your serial number to this PM Link, and we will look in to service options for you.


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.





Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.

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Asteroid

Re: Galaxy Book Flex Spen not connecting

sent, did you receive it

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Samsung Moderator
Samsung Moderator

Re: Galaxy Book Flex Spen not connecting

I apologize, we have not gotten your message as of yet. 


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.





Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.

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Asteroid

Re: Re: Galaxy Book Flex Spen not connecting

sent again
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