Original topic:

Galaxy Book Flex2 pad left click metal noise and HDMI port not working

(Topic created on: 5/2/21 10:09 AM)
usernHBcUN4AgU
Constellation
Options
Computers

Hello,

I just received today my Galaxy Book Flex2 i7 and I have two concerns that I would like to know whether they are normal or I have had bad luck and got a defect device:

1. The touchpad click is triggering a "metallic sound" as if some keys on the keyboard were loose. The left click is making the noise more than the right click. It is happening at the same time that the normal click noise from a pad, but sounds not completely normal. Has someone experience the same?

2. The HDMI port seems not to work in terms of transferring the audio to the TV or monitor. I have tried two different HDMI cables and the computer transfers the video but not the sound. I have checked the sound settings under Device Manager and also under Sound. The drivers are up to date as well as software, etc, and still the audio is not transfer automatically nor I have the option to choose HDMI audio output manually, only the integrated Sound output (Speakers Realtek Audio) are showing. Under Sound- Playback only the Speakers and Headphones are showing but the HDMI icon is not appearing either under disable or disconnected.  

I have to mention that the same TV works perfectly and the audio is being transferred without installing any extra thing with both HDMI cables and 3 other different computers (Apple, Lenovo and Acer) and Windows 10.

I hope someone can help on this.

Thank you in advance.

0 Likes
3 Replies
SamsungLou
Samsung Moderator
Samsung Moderator
Options
Computers

Thank you so much for reaching out! This forum is for support of US products and customers. As the Galaxy Flex2 has not been released in the US yet, support for these models is very limited. Please seek a support team for your area using this link: https://www.samsung.com/us/common/visitcountrysite.html.


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.





Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.

0 Likes
musepharaoh
Comet
Options
Computers
You should probably exchange it as your track pad may be loose. The hdmi port does work with sound but you need to go into windows sound settings and have the sound change to hdmi. Keep in mind that the device you connect to has to have speakers. Alternatively, if you still can't fix the hdmi problem, you can connect some external or Bluetooth speakers which would work well. If you need any help let me know and I'll do what I can.
0 Likes
usernHBcUN4AgU
Constellation
Options
Computers

Thanks a lot for your reply.

Yes, I will return the device but it is a shame I still don't know whether they are common problem of this model or I got unlucky. As advised from the moderator I posted it in Europe Community but still no one with this model has replied.

Regarding the HDMI, Microsoft service connected to the computer and after several hours they told me that the audio drivers have a bug that prevents them from identifying the second screen audio output and that Samsung needs to fix it within the next drivers update. I passed this info to Samsung but I still didn't get any feedback.

 

0 Likes