Original topic:

Galaxy Book Go Windows 10 Trackpad Issues

(Topic created: 09-25-2021 05:55 PM)
ArmUser33
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I purchased the Galaxy Book Go with Windows 10 Snapdragon 7c Gen 2 knowing it’s performance limits. However, the trackpad has been terrible. 

I had to disable tap to click because it would randomly start clicking when trying to two finger scroll. Two finger scrolling doesn’t function half the time. When left clicking on the trackpad it will often right click instead of left click. Even if my finger is near the edge. The trackpad is free from any dust and debris. My fingers are clean and dry. I’ve tried turning down the sensitivity but that didn’t help. 

any thoughts on what I could try?

6 Replies
SamsungLarry
Community Manager
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I can definitely understand your concern here. Have you updated the device with the latest firmware? Can I have your full model code to better assist you with this?







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ArmUser33
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SMBIOSBIOSVersion : P00AJW.029.210607.WY.1655
Manufacturer : SAMSUNG ELECTRONICS CO., LTD.
Name : P00AJW.029.210607.WY.1655

[edit]

Version : QCOM - 7180

All updates are installed. The latest update for hardware was May 26, 2021. No other utilities on the system do any updates so everything is coming from Windows Update. The update for 20H2 fails (and its common with a variety of other devices too for this update to fail).

I tried a fresh installation using the restore functionality from the backup partition, that didn't help anything.

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ArmUser33
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Is this what you needed: GALAXY A5A5-PAJW? Or Galaxy Book Go (Wi-Fi)

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SamsungStephanie
Samsung Moderator
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Hello, No, regrettably that is still incorrect. If you look at the bottom of the device it's printed on the label and there you will see all the device information. We are looking for the model code as it is displayed. 


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ArmUser33
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NP340XLA

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SamsungStephanie
Samsung Moderator
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Thank you so much for the information, regrettably with you already completing a reinstall on the device the next step is to send it in for service. Please send me a private message PM Link with the following information to get that set up for you. 

Requested information:

  • Full name
  • Street Address
  • Email Address
  • Contact Number
  • Place of Purchase

 

- Please Note: If you are having an issue replying with the private message link from the app, you can click on my name and select the "message" option as a method to contact me directly as well.


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