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Original topic:

Galaxy Book Pro 15.6 Number Pad Not Responding

(Topic created: 02-06-2022 05:56 PM)
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useravKIthL0BY
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Hi,

If anyone has same problem that I have, and how to fix it.  Thanks.

Problem is the 10-key pad on the right side of the laptop.  

I got this galaxy book in December 2021 and the 10-key pad was working fine.  Starting yesterday, can't enter numbers using the keypad anymore.  When I keyed in the numbers, nothing happened and sometime the cursor just moved up down or sideway. 

I then have to use the numeric key row on top just below the laptop screen.

Any input on how to fix this problem is greatly appreciated.  Thanks.

Hope I don't have to return the laptop if this problem can't be fixed.

 

 

 

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userCsrCj86vtI
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Fix Number Key Not Working Issues Facebook Page : https://www.facebook.com/MeMJTube Follow on twitter: https://twitter.com/mj1111983 Website : http://www.bsocialshine.com
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useravKIthL0BY
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I pressed down the "NumLock" key but it does not work.

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Anonymous
Not applicable
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Turn on mum lock
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useravKIthL0BY
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Yes, I did try to turn on "Num Lock" key, and the moment I did that I heard a beep sound.  After that was done, still can't enter numbers using the 10 key pad on the right side of laptop. 

Is there another way to turn on numb lock? 

Thanks for your help.

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userrebB5XAKFV
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How is your screen holding up? Any cracks?
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userCsrCj86vtI
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Hello I'm having the same problem with my Galaxy Book Pro 360. Did you find a fix

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Solution
userCsrCj86vtI
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I managed to fix it with this Youtube video

https://www.youtube.com/watch?v=u5qkhlExOJQ&ab_channel=MJTube

Fix Number Key Not Working Issues Facebook Page : https://www.facebook.com/MeMJTube Follow on twitter: https://twitter.com/mj1111983 Website : http://www.bsocialshine.com