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Galaxy Book Pro 360 13.3 Inch - Hot Temperature

(Topic created: 08-14-2021 06:28 PM)
userpzfhK2FXd8
Astronaut
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Computers

Hello,

I recently purchased a Samsung Galaxy Book Pro 360 the 13 inch model from Best Buy and everything looked really nice until I actually began to notice. Nowhere online did I see that my laptop would get super hot and have relatively loud fans and I am really annoyed because of everything else about the laptop (build, keyboard, display, etc.) is really nice. 

I was wondering if anyone knows as to why my laptop reaches temperatures of 75 Degrees Celcius when I have only a few tabs of Chrome open and having what most people would consider relatively light usage.
(It would also be great if anyone knew of any fixes to this issue.) 

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SamsungLarry
Community Manager
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Computers

I can definitely understand your concern here. Let's try to alleviate some of the stress by trying this link: https://www.samsung.com/us/support/troubleshooting/TSG01109648/ If this does not help I recommend letting a service technician have a look. As we would like to gather additional information and look at this from a case by case basis please provide the full model code and the serial number of the device as well as your best contact phone number, name, and email.  
 
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SamsungLarry
Community Manager
Community Manager
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Computers

I can definitely understand your concern here. Let's try to alleviate some of the stress by trying this link: https://www.samsung.com/us/support/troubleshooting/TSG01109648/ If this does not help I recommend letting a service technician have a look. As we would like to gather additional information and look at this from a case by case basis please provide the full model code and the serial number of the device as well as your best contact phone number, name, and email.  
 
Send a message on Facebook 
 
Send Message on Twitter 
 
Send Message to Moderator







Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.





Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.

View solution in context

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