Original topic:

Galaxy Book Pro 360 13" - touchpad clicking from below

(Topic created: 09-12-2021 04:46 PM)
Baronmist
Constellation
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Computers

When i pick up the laptop below the touchpad and press i get touchpad click. How is it possible that this is happening ? Is this a defect?

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SamsungStephanie
Samsung Moderator
Samsung Moderator
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I understand this can be a concern however because of the slim design in that area, we recommend not picking the device up in that particular area, it puts the rest of the weight of the laptop on that one spot and therefore can cause the clicking sound you're reporting. I apologize for any misunderstanding or inconvenience and hope you continue to enjoy the device. 


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Baronmist
Constellation
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This doesn't only happen when i pick it up but also if i put my hands in certain position when typing while the laptop is on my lap. Is this intended behaviour ? How is it possible that this wasn't caught in prototype phase? I cannot believe that this is intended behaviour. I never seen this in the laptop before...

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SamsungLou
Samsung Moderator
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I will be happy to have the laptop sent to a service center for testing. Please send the full model and serial numbers to this PM Link.


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