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Galaxy Book Pro 360 Charging Issues

(Topic created: 06-17-2021 10:49 AM)
userDoSteV1nrQ
Asteroid
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Computers

hi, 
im using the charger that came with the device and i keep getting this charging error.. it wont charge while im using it.. it took 2 days to get to 70 % and drains faster while it is plugged in. i thought i was y outlet and i have tried multiple rooms and every time i get this error.. idk what to do, any suggestions?

userDoSteV1nrQ_0-1623951887186.png

 

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SamsungLou
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I will be happy to look in to your case. Please send the full model and serial numbers to this PM Link. If the PM link is not working for you, you can click on my name and send me a private message directly from my profile.


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.





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SamsungLou
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I will be happy to look in to your case. Please send the full model and serial numbers to this PM Link.


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.





Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.

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userrGUPkm5ypt
Constellation
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I am also experiencing the same issue.

I purchased a new charger and cord, Samsung brand, to no avail.

I am looking for any and all suggestions.

Thanks!

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Blue7
Red Giant
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have you talked to samsung support about this? i'd contact them and see if you can get a replacement. 

also, try with a different charger. any c to c charger should work. 

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HOWDIONE
Astronaut
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I'm not sure there is anything wrong with my item at all. FB_IMG_1612095640662_757.jpg
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useroUstC8m5X2
Constellation
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You let the system go fully dead, and as a result the aux power was discharged.  Sorry to tell you there is no fix...this is a known defect. The charger you used will now only drain your system while ON.  The only way to charge it is while its off now.   They really should stop selling these but i guess if you never let it go fully dead before charging it to full you wont have a problem... so samsung rolling the dice

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userDoSteV1nrQ
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Firstly, I didn't let it die I have had it for maybe 2 days when I noticed the slowness then the notification started popping up. Either way, it has been returned since.
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userDoSteV1nrQ
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I've returned it since
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LordMattThorne
Constellation
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I'm now having a similar issue. If powered on and logged in, battery will not charge. Doesn't matter which port I use, doesn't matter what charger I use. It recognizes that it's plugged in, but is not charging. 

I did not let the battery go to 0%, never have. This happened suddenly, after a round of samsung updates earlier this week. 

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SamsungLou
Samsung Moderator
Samsung Moderator
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I will be happy to look in to your case. Please send the full model and serial numbers to this PM Link. If the PM link is not working for you, you can click on my name and send me a private message directly from my profile.


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.





Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.

View solution in context

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