Hi! My machine is only 6 weeks old. When I opened it, I though, Wow! Beautiful, but the top is so thin and flexible, it seems flimsy. What I love: the chipset is fast and runs cool. Great! It hardly ever runs the fan, so quiet and no noise. But to my horror and for the first time ever in my life, and after only 6 weeks, the computer screen cracked. Nothing happened to this machine. I am extremely careful. I have never broken a screen on any laptop or tablet and only once on a phone. Has anyone else had this problem. Now, I'm scared to move it! This is only my second Samsung product. Ten years ago, I bought an expensive Samsung TV -- within a month it's light burned out and their repairman replaced it, but the cabinet never stayed together again. I have to tape it with packing tape. Yikes.
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My 15 inch Galaxy Book Pro screen cracked by itself 3 months after office only use. I sent it for warranty repair twice because Samsun CS arranged it, but the repair center said that Samsung deny the warranty repair for the cracked screen and sent back the broken one. I wasted almost two months shipping, chatting, and phone call with them. It is a clear scam, and Samsung just waits for the warranty expiration. So disappointed by Samsung customer service.