Original topic:

Galaxy Book Pro 360 won't turn on

(Topic created: 11-09-2021 07:52 AM)
userK5AymyqDgy
Constellation
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Computers

I received my new Galaxy Book Pro 360 and charged it up but nothing happens - no response from the device and won't power up. Nothing working. Holding down the power button - nothing. Tapping the track pad - nothing. Hitting on any key - nothing. How do I get it to work - is this a known issue?

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3 Replies
LoganRandall
Astronaut
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Computers
I have this computer. did you try windows + ctrl + shift + b
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userK5AymyqDgy
Constellation
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Computers

I did - it did nothing - I don't even have any blinking lights / indicators and it's been plugged in since it arrived. 

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LoganRandall
Astronaut
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Computers
if you have just bought it, contact support and get a new one. where did you buy it from?
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