Hello, I'm terribly sorry to hear about this experience, and can definitely understand your frustration. It sounds like you have a concern that will require more of a one of one back and forth communication, that our community will not be able to assist with. So that you can receive the best assistance available please contact our online eCommerce department at 1-855-726-8721.
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Samsungs processes really stink. I am in opposite boat. I order laptop 2 months ago and it still has not shipped and I CANT cancel it!! I have escalated like you and nothing has happened. They are pretty worthless.
