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Original topic:

Galaxy Chromebook Touchpad not working

(Topic created: 05-23-2021 08:34 PM)
userMOHNKs8H3X
Constellation
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Computers

The touchpad on my Galaxy Chromebook stops working every time it overheats (play youtube, charge it, watch Netflix for over 5 mins). Once stuck, sometimes the cursor will become a ghost and keep moving around. I have power-washed it and it still does not work. 

chromeOS: Version 90.0.4430.218 (Official Build) (64-bit)

Model: XE930QCA

Input:20V--3.25A(65W)

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SamsungLarry
Community Manager
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Computers

Hey, try doing a factory reset of the device. Make sure you back up all data prior to doing so. If this does not help I recommend letting a service technician have a look. As we would like to gather additional information and look at this from a case-by-case basis please provide the full model code and the serial number of the device as well as your best contact phone number, name, and email.  
 
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Solution
SamsungLarry
Community Manager
Community Manager
Options
Computers

Hey, try doing a factory reset of the device. Make sure you back up all data prior to doing so. If this does not help I recommend letting a service technician have a look. As we would like to gather additional information and look at this from a case-by-case basis please provide the full model code and the serial number of the device as well as your best contact phone number, name, and email.  
 
Send a message on Facebook 
 
Send Message on Twitter 
 
Send Message to Moderator







Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.





Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.

View solution in context

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