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Original topic:

Galaxy book S screen won't work

(Topic created: 01-26-2023 07:21 PM)
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sacooke
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Computers
Hey y'all. I have the galaxy book s, i purchased back in 2020 or 2021 from Verizon, now i have different provider. 
Anyways
Since yesterday the screen brightness stopped working properly. It's like it's set on lowest setting, but even pressing the brightness up button or manually going in settings, it doesn't budge

Any ideas? Is it.defunct and can Samsung replace me?
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Samsung_Moderator
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Community Manager
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Computers

Hello! Thank you for reaching out! I can see how this can cause some issues with using your Galaxy book. I would recommend trying the information in the following link to help get this solved. https://www.samsung.com/us/support/answer/ANS00087643/ 

 

If this does not help then this will require service. Depending on your warranty you will have a couple of options. 

 

- If your device was recently purchased, you can check with your retailer on their return/exchange processes.
- If you have an extended warranty you can reach out to them to have service processed. 
- If you're within the one year warranty, you can Private message me or one of our moderators or you can call in directly at 1-800- 726-7864 with your full model and serial number to have service setup
- If you're OUT of warranty, for depot type products (Soundbars, Home Theater Systems, tablets, ect.) that require to be shipped we recommend you speak with our depot team for pricing and to have the service set up: 1-310-669-4334.

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Samsung_Moderator
Community Manager
Community Manager
Options
Computers

Hello! Thank you for reaching out! I can see how this can cause some issues with using your Galaxy book. I would recommend trying the information in the following link to help get this solved. https://www.samsung.com/us/support/answer/ANS00087643/ 

 

If this does not help then this will require service. Depending on your warranty you will have a couple of options. 

 

- If your device was recently purchased, you can check with your retailer on their return/exchange processes.
- If you have an extended warranty you can reach out to them to have service processed. 
- If you're within the one year warranty, you can Private message me or one of our moderators or you can call in directly at 1-800- 726-7864 with your full model and serial number to have service setup
- If you're OUT of warranty, for depot type products (Soundbars, Home Theater Systems, tablets, ect.) that require to be shipped we recommend you speak with our depot team for pricing and to have the service set up: 1-310-669-4334.

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