Original topic:

Galaxy book pro 360 charging problems

(Topic created: 10-09-2021 09:09 AM)
userZIc5QSX1ei
Constellation
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Computers

My galaxy book pro 360, recently purchased, will not charge while I am using it. It recognized I am plugged in, says "slow charging" and gives me a pop up warning about "Auxiliary power is connected. Please connect to a rated adapter..."

I've tried multiple outlets and so far no luck. What is going on

 

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SamsungTam
Samsung Moderator
Samsung Moderator
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Hello! I definitely understand your concerns with the laptop not charging. Can you provide me with your full model number? Also, Can you try/verify the troubleshooting steps in the link provided: https://www.samsung.com/us/support/troubleshooting/TSG01109643/ 


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.

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userNdoyUdUMvD
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Computers

I have the same problem.  It also seems inconsistent that sometimes chargers seem to work and then sometimes it gives the auxiliary power message.  Is there a fix to this charging issue with the galaxy book pro 360?

 

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