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Galaxy tab pro s shuts down for no reason while charging

(Topic created on: 6/21/19 6:05 AM)
userDWYLUgv696
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When charging cable is connected, the tab pro s shuts down for no reason. Happened couple of time. Changing the charger did not give the solution.

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SamsungJam
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It only allows the essential programs and services to run when the device is booted up.  


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SamsungTam
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Are you using the Charging cable that came with the device? Are there any type of damages around the cable or the port of the Tab Pro.


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userDWYLUgv696
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I have checked thoroughly and tested with different cable and charger as I have got two other Samsung products ( galaxy s8 and note 8). The problem persists. It seems to happen frequently when I use the tab while charging. Also, it happened while I was using Map but not with charging. The windows tab is more than a year or about two, but I barely used it. Therefore no physical damage or even scratches are there in the tab.

It's sometimes even hard to explain someone bcz I really don't know when and why this happens? 

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SamsungTam
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Does it do this while in Safe Mode for the Tab Pro?


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userDWYLUgv696
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I don't think so. Btw, what's safe mode? 

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SamsungJam
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It only allows the essential programs and services to run when the device is booted up.  


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.

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userDWYLUgv696
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Thank you very much. 

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