I have the original Galaxy Book Pro 360, and I have a suspicion that my one USB-C port is bad. It doesn't work with a docking station, and it throws a malfunction notification about the USB device. It has no issue with the same docking station and a different port on the laptop. I can't seem to find a hardware diagnostics test like I can on my phone. Anyone know how to do it on the laptop? Thank you.
Hello! Thank you for reaching out! This is something that will need service. As for internal hardware diagnostics, you can look at the device manager but other than that you may need a 3rd party tool to do this. For service depending on your warranty you will have a few options.
- If your device was recently purchased, you can check with your retailer on their return/exchange processes. - If you have an extended warranty you can reach out to them to have service processed. - If you're within the one year warranty, you can Private message me or one of our moderators or you can call in directly at 1-800- 726-7864 with your full model and serial number to have service setup - If you're OUT of warranty, for depot type products (Soundbars, Home Theater Systems, tablets, ect.) that require to be shipped we recommend you speak with our depot team for pricing and to have the service set up: 1-310-669-4334.
Hello! Thank you for reaching out! This is something that will need service. As for internal hardware diagnostics, you can look at the device manager but other than that you may need a 3rd party tool to do this. For service depending on your warranty you will have a few options.
- If your device was recently purchased, you can check with your retailer on their return/exchange processes. - If you have an extended warranty you can reach out to them to have service processed. - If you're within the one year warranty, you can Private message me or one of our moderators or you can call in directly at 1-800- 726-7864 with your full model and serial number to have service setup - If you're OUT of warranty, for depot type products (Soundbars, Home Theater Systems, tablets, ect.) that require to be shipped we recommend you speak with our depot team for pricing and to have the service set up: 1-310-669-4334.
