Original topic:

Hey Community!

(Topic created: 02-07-2022 06:57 PM)
Arrirro
Astronaut
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Computers
Using a Galaxy notebook and for the first time after signing all buttons seem to be locked. Do you know if there's a key I may have pressed erroneously?
Also so e concerns on the #cibersecurity area since it looks different and might be a later created guest user accoubt..account... that accepted my fingerprints on top of i. t... 😞 any comments will be immensely appreciated 
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Samsung_Moderator
Community Manager
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I can definitely understand how frustrating this may be. Have you tried restarting your notebook? If this does not help I recommend letting a service technician have a look. As we would like to gather additional information and look at this from a case by case basis please provide the full model code and the serial number of the device as well as your best contact phone number, name, and email.  
 
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Arrirro
Astronaut
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Computers
Also. Is it safe to send a picture of the back of the device containing all that information or is it generic for all items?
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Samsung_Moderator
Community Manager
Community Manager
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Computers

I can definitely understand how frustrating this may be. Have you tried restarting your notebook? If this does not help I recommend letting a service technician have a look. As we would like to gather additional information and look at this from a case by case basis please provide the full model code and the serial number of the device as well as your best contact phone number, name, and email.  
 
Send a message on Facebook 
 
Send Message on Twitter 
 
Send Message to Moderator