Original topic:

I can't really hear my left side of my galaxy book flex alpha 2

(Topic created: 08-12-2021 06:25 PM)
userH4nzV6kd9b
Constellation
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Computers

Hello, I have a problem with my galaxy book flex alpha 2. If I connect my headphone to my galaxy book, I can't really hear the left side of the headphone. It's not the problem with the headphone because I checked it with other devices. However, with bluetooth earbuds, it works well. 

Can anybody give me any solution how to fix this problem?

 

Thank you.

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SamsungStephanie
Samsung Moderator
Samsung Moderator
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Computers

Hello I understand your frustration and was able to locate information that maybe of assistance. This is a link to troubleshoot the device itself regarding the sound concern: https://www.samsung.com/us/support/troubleshooting/TSG01109686/. If you complete all the recommended steps from the guide provided the next suggest step would be to have a technician service the product. If you are interested in that service aspect please use this link: https://bit.ly/3lVQyQ2 for further assistance. 


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