JUMP TO SOLUTION Solved

Original topic:

LC27RG50FQUXEN doesn't show video when turing on computer

(Topic created: 07-21-2021 04:57 PM)
userSzBffZyURR
Astronaut
Options
Computers

So I encountered a problem when I turn on my laptop or waking it up from a sleep mode my samsung monitor turn on, shows HDMI 1 in the corner (thats the correct source of video) then it disappears and remains blank. In order to see video I need to unplug my HDMI cable and plug it in again (It usually starts working when I unplug HDMI from monitor and not the computer). I tried using different HDMI cable but problem remains the same (Also I am using premium high speed HDMI cable).

Also I've updated my GPU drivers but nothing has changed.

0 Likes
Reply
1 Reply
Solution
SamsungLou
Samsung Moderator
Samsung Moderator
Options
Computers

Thank you so much for reaching out! This forum is for support of US products and customers. As your product is a non-US model and support for these models is very limited, please seek a support team for your area. You can do so by using this link: https://www.samsung.com/us/common/visitcountrysite.html.


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.





Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.

View solution in context

0 Likes
Reply