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LC27RG50FQUXEN doesn't show video when turing on computer

(Topic created: 07-19-2021 07:26 AM)
userSzBffZyURR
Astronaut
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Computers

So I encountered a problem when I turn on my laptop or waking it up from a sleep mode my samsung monitor turn on, shows HDMI 1 in the corner (thats the correct source of video) then it disappears and remains blank. In order to see video I need to unplug my HDMI cable and plug it in again (It usually starts working when I unplug HDMI from monitor and not the computer). I tried using different HDMI cable but problem remains the same (Also I am using premium high speed HDMI cable).

Also I've updated my GPU drivers but nothing has changed.

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SamsungLou
Samsung Moderator
Samsung Moderator
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Computers

Thank you so much for reaching out! This forum is for support of US products and customers. As your product is a non-US model and support for these models is very limited, please seek a support team for your area. You can do so by using this link: https://www.samsung.com/us/common/visitcountrysite.html.


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.





Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.

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SamsungLou
Samsung Moderator
Samsung Moderator
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Computers

Thank you so much for reaching out! This forum is for support of US products and customers. As your product is a non-US model and support for these models is very limited, please seek a support team for your area. You can do so by using this link: https://www.samsung.com/us/common/visitcountrysite.html.


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.





Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.

View solution in context

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