Original topic:

Laptop uses battery when off

(Topic created: 10-30-2023 02:41 PM)
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usertRx8o8nyRT
Constellation
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Computers

“Hola, tengo un Galaxy Book 2 360 y cuando está apagado está consumiendo la batería. Si lo dejo muchos días, cuando lo voy a encender se descarga por completo. ¿Qué podría ser la causa?"

1 Reply
Solution
Samsung_Moderator
Community Manager
Community Manager
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Computers

Hello! Thank you for reaching out! With your laptop discharging that can happen if the laptop is not shut completely down or if the fast boot option is turned on. This option should be available when you go to your power settings. Also, this can happen depending on the age and the amount of use as batteries will over time lose the ability to hold a charge for long periods of time.

 

If none of this helped you may need to replace the battery on the laptop itself. You will have a couple of options based on the warranty. 

 

- If your device was recently purchased, you can check with your retailer on their return/exchange processes.
- If you have an extended warranty you can reach out to them to have service processed. 
- If you're within the one year warranty, you can Private message me or one of our moderators or you can call in directly at 1-800- 726-7864 with your full model and serial number to have service setup
- If you're OUT of warranty, for depot type products (Soundbars, Home Theater Systems, tablets, ect.) that require to be shipped we recommend you speak with our depot team for pricing and to have the service set up: 1-310-669-4334.