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M2024W Won't Print from Windows

(Topic created: 12-17-2018 01:49 PM)
userxs3QgDKWXx
Constellation
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Computers

Guys first, is there a general troubleshooting document for this type of thing?  I hate posting like this first, but I haven't seen any documents that can help me.  I set the printer up, I can print via my phone, and I was able to "install" the printer in Windows.  However, if I try to print anything, nothing happens.  The document shows up in the print queue really quickly and then goes away.  No errors, no problems reported, nothing.  Windows reports that the printer is working fine.   It's as if everything worked fine as far as Windows/Microsoft Word can tell yet clearly it's not.  What do you suggest? 

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SamsungGill
Samsung Moderator
Samsung Moderator
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Hello! Unfortunately, we no longer support printers. For printer support, please reach out here: Link

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SamsungGill
Samsung Moderator
Samsung Moderator
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Computers

Hello! Unfortunately, we no longer support printers. For printer support, please reach out here: Link

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userxs3QgDKWXx
Constellation
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By the way, for anyone whoever reads this thread -- don't try to be an IT hero.  Setting the printer up manually doesn't work, but if you use the installation CD all is well.