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Asteroid

NP930QAA (Series 9): ConsultingModeService crashing all the time

Hi!

 

I am really very happy with my little wonder by Samsung. This email is to help the team to continue on the right track.

 

I have been receiving far too many ConsultingModeService critical errors messages (see picture). In a single day there was 51 messages! Usually there are just one or two. And as you can see, it is almost every day.

 

notebook: NP930QAA 

Samsung Update: is version 3.0.54.0 (64bit).

Windows 10: Pro v1909 Build 18363.900 (+ Windows Features Hyper-V, Sandbox and Edge Application Guard).

Extra software (beyond those that came with the computer): 7-zip,  Acrobat Reader DC,  CPUID HWMonitor,  HP Smart (printer support) - notihing else!

 

overview.png

 

appcrash.png

 

As usual, I have tried uninstall, reinstall, restart, etc...

 

Please keep up with such a good work and thanks a lot for you support!

 

 

2 REPLIES 2
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Samsung Moderator
Samsung Moderator

Re: NP930QAA (Series 9): ConsultingModeService crashing all the time

Thank you for this!  We will forward this feedback accordingly.  


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.

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Asteroid

Re: NP930QAA (Series 9): ConsultingModeService crashing all the time

I will  " ✓ Accept as Solution" when an acceptable solution has been provided by Samsung.

 

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