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NP940X5N-X01US Samsung update is not working

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For my work I was almost 1 year in the US. November 2017 I bought a notebook 9 pro 15'' i7 8gen. Modelnumber NP940X5N-X01US.

I have returned to Europe and am know trying to update my notebook. When I try to update (drivers and apps) via the Samsung update app, the app is continously bussy with "nothing" . When I try to update via https://www.samsung.com/us/support/downloads/ the site does not recognize my modelnumber.

 

I have tot mention that updating my notebook in the US went OK.

 

Please help!!!!

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Re: NP940X5N-X01US Samsung update is not working

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Thank you for your reply. I already found a solution for the problem. For updating my notebook I used the Samsung Update app. This did not work. I found out this was an app from from the Microsoft store. After searching the web for this problem I downloaded the SW Update app from the Samsung site. For some reason this app works great for updating my notebook here in Europe.

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Re: NP940X5N-X01US Samsung update is not working

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Sadly it's an IP conflict due to the unit being outside of the US. US devices are not rated for use outside of the US so when taking them overseas it tends to cause issues. Especially with updates or app compatibilities. You might be able to work around this if you can use a VPN for the network, I've heard of some success with this with our TVs and tablets before so it'd be worth a shot if possible. 


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Highlighted
Constellation

Re: NP940X5N-X01US Samsung update is not working

JUMP TO SOLUTION
Thank you for your reply. I already found a solution for the problem. For updating my notebook I used the Samsung Update app. This did not work. I found out this was an app from from the Microsoft store. After searching the web for this problem I downloaded the SW Update app from the Samsung site. For some reason this app works great for updating my notebook here in Europe.

View solution in original post

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Honored Contributor

Re: NP940X5N-X01US Samsung update is not working

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Sweet, happy to hear you got it working.


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.
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