Original topic:

New Galaxy Chromebook touchpad stopped working

(Topic created: 06-04-2021 09:27 AM)
useremp9aShlXJ
Constellation
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Computers

My new Galaxy Chromebook touchpad has stopped working.    Is there anything I can do to determine if its a hardware issue or  software issue?

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2 Replies
userimkCyOVEQu
Constellation
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Computers

It's a hardware issue. One that Samsung refuses to acknowledge, and more importantly is unable (or unwilling) to fix.

They will tell you to drumroll your fingers, do a powerwash, send it for service... none of it will fix the problem for good. 

I have the same issue since I bought mine, back in November. It was "serviced" twice, and the touchpad still locks, becomes unresponsive, etc. 

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SamsungLou
Samsung Moderator
Samsung Moderator
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I will be happy to assist with your trackpad issue. Please send the full model and serial numbers to this PM Link.


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.





Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.

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