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Astronaut

Notebook 7 Spin laptop stuck in shutdown

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Any advice for my Notebook 7 Spin (i5/8GB/1TB bought in April 2017) that is stuck in shutdown mode?  I have tried holding the power button down for several seconds to switch the laptop off.  However, when I switch the power button on again the screen reverts to 'shutting down'.  

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Samsung Moderator
Samsung Moderator

Re: Notebook 7 Spin laptop stuck in shutdown

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I recommend letting a service technician have a look. Send your full model code and serial number via private message to get started.







Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.





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Samsung Moderator
Samsung Moderator

Re: Notebook 7 Spin laptop stuck in shutdown

JUMP TO SOLUTION

I recommend letting a service technician have a look. Send your full model code and serial number via private message to get started.







Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.





Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.

View solution in original post

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