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Notebook 9 Pro S Pen | Defective Display

(Topic created: 09-07-2020 08:19 PM)
TechProDee
Constellation
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Computers
April I purchased Notebook 9 from Samsung. I received it & immediately noticed a big dent center of the bottom case. Not thrilled with the imperfection, I decided it was minor, nothing to fuss over. So, within hours of its delivery I documented the dent in photos. 

late June-July, w/o warning Errors Severity became Critically dysfuctional, sporadic short burst occurrences widely timed
apart. My first theory of cause was potentially windows update triggering erratic issues. 


The entire display turns into a high contrast grayish hue of vertical lines for long periods of time. Then when the display viewability
comes back there is a visible smokey whitish cloud that sort of frames the display screen edges, lingering for quite some time before it just disappears.

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SamsungLarryK
Samsung Moderator
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I recommend letting a service technician have a look. Please call 1-800-SAMSUNG directly to get started.

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SamsungLarryK
Samsung Moderator
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Computers

I recommend letting a service technician have a look. Please call 1-800-SAMSUNG directly to get started.

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