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Rela_Teone
Constellation

Notebook 9 Pro Won't turn on after Samsung Updates

I have a Notebook 9 Pro that has been an amazing laptop for us. Today during some design tasks the units display went blank/black. I installed many updates from Samsung Update app on my laptop to keep the drivers up to date. I'd like to know what could be the solution for this.

2 REPLIES 2
Samsung Moderator
Samsung Moderator

Re: Notebook 9 Pro Won't turn on after Samsung Updates

So that we can best assist you can we have your full model number? Also is your laptop able to charge? 


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Rela_Teone
Constellation

Re: Notebook 9 Pro Won't turn on after Samsung Updates

Hey Thanks for helping. The notebook 9 pro model # is NP940X5N I have original samsung charger and the unit seems to charge and hold a charge. Just will not power on normally. Just a black screen.

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