I bought a Samsung Notebook 9 in November, 2019, at Best Buy. It was a great laptop. I loved the touchscreen, S-Pen, and overall functionality of the laptop. But about a year-and-a-half later, the motherboard needed to be replaced.
From what I understand, the RAM failed. RAM should last MUCH longer than 1 1/2 years. When I submitted a request to Samsung, the only solution they offered was to replace the motherboard (and some other smaller parts) for $970.18!! That's more than the pre-tax price of the laptop when I bought it.
I was hoping for a good laptop, and my Samsung Notebook 9 was great, until it wasn't. When it failed, I resorted to using my 9-year-old, $400 Asus laptop, which the Samsung laptop was meant to replace. Thank goodness I kept my Asus laptop and that it still works! After an experience like this, I don't know if I'll ever buy from Samsung again.
Has anybody else had a similar issue? If so, were you able to resolve it?