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Asteroid

Notebook 9 pen

I bought a notebook 9pen a year ago . A year later, at some point, the pencil stopped working when opening the laptop on 360, and after some time, it stopped working at all. Sometimes a soft reset in the BIOS helps. Sometimes an exclamation mark is lit on the I2C HID Device Driver and disabling-enabling also solves the problem, but for a short period of time. The screen responds to the touch of a hand in any position of the laptop.

11 REPLIES 11
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Samsung Moderator
Samsung Moderator

Re: Notebook 9 pen

I am sorry to hear about this. Have you run the Samsung Update and Windows Update to make sure the software is up to date?


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Asteroid

Re: Notebook 9 pen

Yes, of course. But unfortunately it didn't help. Everything has been updated to the latest version

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Samsung Moderator
Samsung Moderator

Re: Notebook 9 pen

Please try the steps at this LINK to see if you get any different results.


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Asteroid

Re: Notebook 9 pen

Most of them I can't even try due to the lack of specified drivers or devices

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Samsung Moderator
Samsung Moderator

Re: Notebook 9 pen

A factory reset of the device may be in order. Please ensure that you back up all data prior to doing so.







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Asteroid

Re: Notebook 9 pen

Reset to factory settings tried it didn't help

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Samsung Moderator
Samsung Moderator

Re: Notebook 9 pen

Do you have another pen that you may be able to test?







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Asteroid

Re: Notebook 9 pen

I tried testing a different pen on my device but it also didn't work. The pen from my kit worked on other devices.

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Samsung Moderator
Samsung Moderator

Re: Notebook 9 pen

Can I have your full model code and serial number via private message?







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