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Astronaut

Notebook 9 won’t turn on

I've been having issues lately with my laptop shutting off and refusing to turn back on. Previously it has worked to hold the on button for longer to try to do some sort of hard shut down. Sometimes I need to wait for a little while before that works, though. Right now it's refusing to turn on again. Help?

2 REPLIES 2
Samsung Moderator
Samsung Moderator

Re: Notebook 9 won’t turn on

I am sorry to hear about this. Please send the full model and serial numbers to this PM Link.


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.





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Asteroid

Re: Notebook 9 won’t turn on

Try the following steps:

1. Unplug your charger cord.
2. Remove the battery.
3. Press and hold the "Power" button for 30 seconds.
4. Now plug back in the power/charger cord.
5. Now put the battery back in.

And then check if it turns on.

 

Good Luck.

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