I just had the same problem. Customer support says I have to pay for the repair since it is a physical damage, and basically they consider that my fault.
It's clearly a design problem: cover material is too thin, so it bends easily and it has a little jump between the space bar and the touch screen, that is where usually crackes.
It is one month and a half old, I never used it as a tablet and never used the pen. It cracked just by transporting it in my cushioned backpack.
BTW, if you pay the repair, they replace the parts with the same ones, so it will happen again. Basically if you want to avoid screen to crack, you need to use it as a desktop. Forget about transporting it , tablet, touch screen or pen features.
I'm really angry and I will join any of you in a collective action lawsuit.
I am having the same problem and spent hours on the phone with support and finally handed my laptop my husband and he was the one who saw the crack in the screen and said that's why it was not working. The crack was so light I couldn't see it. I will be calling their corporate Monday morning. My laptop is not even a year old and I agree it has to be a defect they are not acknowledging. I will gladly go public and support a collective lawsuit. It is too many of us with the same complaint.