I am helping a friend who has a Samsung DP500A2D-A02UB, CNET specs and Samsung specs . He is disabled and I am trying to help him to use Zoom. But the image from his camera is very faint. I have tried to play with whatever setting there are the I can find in the Camera Utility in Windows 8, but I can only improve the image faintness a little bit.
Is there anything else I can do?