Original topic:

Playstore app not opening on my Chromebook

(Topic created: 07-02-2021 12:32 PM)
ShinyHappyHead
Asteroid
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Computers

I recently got my wife a Chromebook (XE930QCA) at for some reason on my profile when I tap the Google Play Store icon it just has a swirling circle but never opens. It worked just fine for the first few days or so, but now even if I do a shutdown I can never get the app to open.
Oddly enough on my wife's profile the Play store app opens just fine. Any ideas?

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SamsungLou
Samsung Moderator
Samsung Moderator
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Computers

I understand this is frustrating for you. This would indicate an issue with your profile or account. I recommend contacting Google Play Support for assistance.


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.





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