I was waiting for my laptop from Aug 16th to Sep 8th.
Frustrated, Samsung and FedEx really did not care about my product. When I asked them to help my problem to solve, they pushed each other's responsibilities.
I deeply disappointed with this poor customer service and I felt the gap in service quality between Samsung in South Korea and Samsung in the US.
I usually used Samsung for all electronic products, but I will no longer buy Samsung because of poor customer service. Furthermore, if someone is going to buy Samsung's Product, I will let them know that it could be the wrong choice.