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Original topic:

SL C3060FW Won't print actual size. Printouts are always scale to fit.

(Topic created: 09-24-2017 07:52 AM)
Josh G
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I'm printing from several Macs, several OS versions (the current one is 10.11.5). No matter what settings I choose in the page setup, print setup, or what program I use (I've tried Acrobat, Preview, Text Edit, Microsoft Word, Pages), the printer always scales the printed page down slightly, roughly 3/16 of an inch on all sides. I'm fully aware of the settings on the printer itself, as well as the places within the print driver where you can tell it to print to a certain scale, scale to fit, or print actual size. Choosing actual size, or setting scale to 100% has no effect. It still prints as if it were set to scale to fit.

Any idea how to fix this? I've used the automatic print driver installer located here:

 

https://www.samsungsetup.com/TS/Client/en/Install.html

 

Still no luck.

 

This is definately not an issue of the printer not being "perfectly acurate". I'm a designer, and I print stuff for a living. I've used dozens of printers from a variety of brands. This is not acceptable.

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SamsungTam
Samsung Moderator
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I am sorry to hear this. Have you updated your firmware on your printer? Thank you. 


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.

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Josh G
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I'll give that a try, and check back.

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Josh G
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I've upgraded the firmware, and reinstalled the drivers using the web installer. It still won't print anything at actual size. Please advise. This is one of two major issues I've discovered with this printer that need to be escalated to the team which creates the Mac drivers ASAP. This is not acceptible from a $500 printer.

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userjpxlSxG69F
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I'm having similar issues with multiple fonts per page and 'print over' occurring... letters on top of letters!

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Solution
Josh G
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Wow. I figured out the issue! When you add a printer on the Mac, it autoselects the print driver. By default, it uses the AirPrint driver:

 

airprint-driver.png

This driver has the bug that will only print fit-to-paper. If you manually select "Samsung C3060 Series", the printer prints sizes correctly.

 

select-driver.png

 

Please do escalate the AirPrint bug though. This was incredibly difficult to troubleshoot, and the AirPrint driver shouldn't have this issue either.

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